Kush Living
contemporary homewares, furnishing, fine decor and gifts
Kush Living Melbourne Australia
contemporary homewares, furnishing, fine decor and gifts Melbourne, Australia
Contact Kush Living
Bedroom Homewares Accessories
contemporary bedroom homewares, Melbourne, Australia
Bedroom Homewares Accessories
Bathroom Homewares Accessories
contemporary bathroom homewares, Melbourne, Australia
Bathroom Homewares Accessories
Kitchen Homewares Accessories
contemporary kitchen homewares, Melbourne, Australia
Kitchen Homewares Accessories
Living Homewares Accessories
contemporary living homewares, Melbourne, Australia
Living Homewares Accessories
Outdoor Homewares Accessories
contemporary outdoor homewares, Melbourne, Australia
Outdoors Homewares Accessories
Gifts
gifts, Melbourne, Australia
gifts
Gift Registry
gift registry, Melbourne, Australia
gift registry
Wedding Registry
wedding registry, Melbourne, Australia
wedding registry
Bridal Registry
bridal registry, Melbourne, Australia
wedding registry
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Kush Living's Customer Service aims to make shopping worry free and easier for you. For your information, we have detailed our store and website policies. You can view these by selecting one of the options below. To talk directly with a staff member, please email us at info@kushliving.com.au and we will get back to you.
> Ways to Order and Pay
> Return Policy
Ways to Order and Pay
Kush Living's offers two ways to order and two ways to pay for products outside of our Lynbrook retail store.
Purchasing via our Secure Website
Whether just window-shopping or looking for something in particular, we have made browsing, searching and selecting items hassle free for you.
While on any page of our website, you can utilise the Search functions at the top left of your screen. You will be able to search by Brand or Keywords as well as any combination of these. We have also
implemented a comprehensive navigation system to allow you to find your product with the greatest of ease.
Once you've found something you think you might want to purchase, just click on the  button . Your Shopping Cart will stay with you while browsing our store, displaying a running total at the top left of your screen while you continue to shop.
We devised 5 quick steps to make purchasing online with Kush Living's easy:
1.
Your Order - can be adjusted anytime while you shop, as your shopping cart contents is constantly visible on the right hand site of your purchasing screens. When you're ready to purchase, just click on the 'Checkout' button, located at the bottom of your shopping cart contents, or, alternatively, click on 'View Cart / Checkout', located on the top right hand side of the screen.
2.
Membership Sign In - if you are a member of the Kush Living's website, you can log in here to save youself some time as your membership account will store your name, address and telephone details. If you are not a member, you can register for free membership. Your email address will only be used to send you your Order Confirmation.
3.
Address Details - ensure that you have your delivery address details on hand, as well as a contact telephone number for yourself.
4.
Payment and Shipping - ensure that you have your PayPal account log in details or credit card handy to enter your card number, expiry date and security code, which are required to process your payment with PayPal. Here, you will also need to select your Shipping Method. These charges include packaging and delivery via the service you have selected within Australia and NZ and are calculated on the average weight of your total purchase as well as its destination.
5.
Receipt - once your card has been approved, a receipt page complete with an order number is presented as confirmation of your purchase. These details will also be sent in the form of a tax invoice/receipt by email. A packing slip which outlines your order will also be included when your parcel is delivered. The packing slip, however, will not contain pricing information.
Return Policy
Kush Living has two return policies, one for our website and one for instore purchases.
Return of Goods Purchased from the Website
Kush Living replaces any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Under these circumstances, Kush Living will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by email at info@kushliving.com.au.
Kush Living will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost and risk. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you.
A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process a refund by re-imbursing your credit card, or by posting a cheque.
For information regarding the return of goods purchased online, please contact the Customer Service Department in one of the following ways:
info@KushLiving.com.au
www.KushLiving.com.au |
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